To our valued WWOOF members,
As COVID-19 (coronavirus) continues to expand globally, we want to communicate our commitment to business continuity while at the same time, ensuring the health and safety of our employees, who will be working from home until further notice.
We would like to remind WWOOFers and Hosts that this is very serious and everyone is responsible for their own actions and research. Please keep up to date with, and comply with all new Federal, State, and Local laws at all times, WWOOF Australia can not be responsible for keeping all of you up with the ever changing legal landscape.
Here at WWOOF Australia, we have the processes, practices and infrastructure in place to provide uninterrupted business and support operations. You can rest assured our commitment to you remains intact. We will not be taking telephone calls, but will continue to answer emails, member messages via our website, as well as Facebook and Instagram messages.
In addition to government mandates, we are modifying day-to-day business operations, closely following the recommendations set forth by the World Health Organization (WHO) and the Australian Government Department of Health. This includes taking the immediate action of suspending all business travel for WWOOF employees, until further notice.
While our preference is to speak with our customers by phone when needed, as we are in an isolated area where mobile phone coverage is not available, unfortunately it will not be possible to divert our phones. Until it is deemed safe to return to work, we believe that suspending phone support temporarily is in our employee’s best interests.
We believe these measures will help mitigate the spread of COVID-19 and keep our people safe and keep WWOOF program running smoothly. You can confidently expect the same high level of productivity and service from our team, during this time. Please continue utilizing our normal support services via email, or messaging, we are here to help.
Any international travellers arriving in Australia must self-quarantine for 14 days. Restrictions on International Travel and travel between States are in place. We urge all WWOOF members to remain informed of the latest restrictions as there are large penalties for being in breach of social distancing rules and for non-essential travel. Please stay safe and well, we are all in this together!
We thank you for your support and understanding.
The WWOOF Australia Team
Please note: If your travel plans to Australia are delayed due to the COVID-19 after joining WWOOF, please send us your new travel documents along with your WWOOF membership details. We will happily extend your WWOOF membership for 12 months from your new travel date at no charge.
Tourism Australia also has comprehensive COVID-19 Information for Travellers and Australians which is being updated daily. See australia.com/en/travel-alerts/coronavirus
The Australian Government Department of Health has prepared a Series of Coronavirus Resources including the following:
- Coronavirus (COVID-19) – FAQs – what you need to know
- Coronavirus (COVID-19) – Social Distancing
- Coronavirus (COVID-19) Information for Travellers
Coronavirus COVID-19 Information for International Travellers
- Coronavirus (COVID-19) isolation guidance
- Coronavirus (COVID-19) information about returning to your community
If you are concerned you can call the National Coronavirus Helpline for information and advice about COVID-19. If you require translating or interpreting services, call 131 450.