New Host Wiki – read here for new hosts

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This topic contains 1 reply, has 2 voices, and was last updated by WWOOF Australia Office 2 days, 22 hours ago.

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  • #32027

    Lisa and Brad
    Participant

    Hi guys
    We’ve just joined/active with hosting WWOOFers. I always think if I have a question, others may too. So I am starting this forum topic for other experienced and newbies to add to over time. Copied below are a couple of questions WWOOF have kindly been able to clarify for me.

    Question – WWOOFers profile listed as an individual but they talk about being a couple travelling together. Is there a “couple” membership?
    WWOOF response – Our website clearly states that WWOOFer memberships are single only. So whilst one of the couple may make contact you can confirm both are members. Yes, each member will have their own username and profile on the website.


    Question – Members are saying they don’t have a member number but have been told the username is all they need

    Member numbers are no longer being used. The new website does not support member numbers. Members who joined before mid-October 2017 will have an old-style member number (eg: i17/12345) but all new members have a username instead.

    How do I check their username
    You can search members by their name and cross-check with their photo ID – e.g. passport, driver’s licence, etc.

    The Guest book template provided has a section for Permanent Address in case you leave something behind. Do we anticipate they would generally write a permanent forwarding address as their homeland address?

    Yes, a permanent (homeland) address is always good to have on file in case of emergency.

  • #32727

    Hi Lisa and Brad great to see you are very active on the website. I have read through your post and thought I would take it upon myself to cut and paste our Host Guidelines for everyone which is also on the Website and part of your Host Pack when you join.

    Host Guidelines:

    1. All WWOOFers should maintain an accurate profile on our website. Please check each WWOOFers photo ID on arrival. Most will have a
    WWOOF App on their mobile device. Some may have a WWOOF book. If their ID does not match their website profile or the name on their
    WWOOF Book you can refuse to Host them, or assist them to join WWOOF. Only current WWOOFers have insurance cover.

    2. You are accepting total strangers, most of whom have not had a Police check, into your home. We require Hosts to keep a Guestbook for
    WWOOFers where they record their Membership number or user name, full name, visa type & dates of their visit.
    3. When WWOOFers do not have a membership, contact us and we will arrange their membership or help them to join online.
    4. The most important experience for WWOOFers is learning about your farming / gardening methods and problems – please be patient &
    available by working with them whenever possible. You must show them how equipment works to avoid breakages & injuries.
    5. We ask you to provide a variety of jobs, even if they are very basic. To some people they maybe a totally new experience. Include
    WWOOFers in the whole routine of your property, do not isolate them. Working alone or weeding for 4 hours can be boring.
    6. WWOOFers should be told about anticipated work patterns so they can organise their free time. They should expect to do 4 to 6 hours
    of farm / gardening work in exchange for a day’s food & board (depending on factors like season, workload, quality of your input & their
    output, quality of accommodation, etc). Hours can be flexible so WWOOFers have free days, but this must be discussed, along with types of
    work, working conditions, days off, etc on initial inquiry to avoid misunderstandings. Long term WWOOFers need days off regularly, if
    possible a 5 day work schedule in 7 days is preferred, a maximum of 38 hrs per 7 days. Housekeeping must not be the primary work given to
    WWOOFers. Hospitality work, waiting tables, cleaning rooms in a B&B & childcare are not appropriate types of work for WWOOFers.
    7. Most Hosts provide accommodation in a spare room in their home; WWOOFers eat with the family & share in the chores, however a
    caravan, cabin, tent or a self-contained dwelling are acceptable alternatives, but please make this clear in your profile & at booking. Ask
    WWOOFers about any special diets on initial inquiry, if you do not cater for special diets, clear this up then to avoiding problems later.
    8. Accommodation & food preparation areas must be hygienic. Food & bedding should be adequate, especially if dealing with travellers
    from warmer areas than yours. Food should be fresh & organic where possible. Inadequate & dirty accommodation, bedding & food are
    WWOOFers main complaints.
    9. Hosts are Ambassadors for Australia. It is important in the spirit of cultural exchange, to treat all your WWOOFers as one of the family &
    assist them to receive suitable medical treatment if necessary.
    10. Many WWOOFers use public transport. Hosts who get the most out of the program are prepared to pick up WWOOFers from the closest
    terminal at an arranged time. Ensure you exchange mobile numbers in case of problems.
    11. We recommend you invite WWOOFers for short stays initially, then negotiate longer stays if you are both happy with each other. If
    WWOOFers don’t abide by your ‘house rules’ or follow the WWOOF Guidelines you may ask them to leave. (It may help to facilitate this by
    offering internet or phone access to find another place to stay, offer them a lift to town, bus or the nearest Hostel.)
    12. Abusive language, inappropriate behaviour and sexual harassment of any kind will not be tolerated! If we receive complaints of this
    nature, your profile will be removed from the book (see COMPLAINTS PROCEDURE).
    13. WWOOF reserves the right to refuse to list a Host or to remove a Host from the program as we see fit. We will edit profiles as
    necessary. As long as your profile gives clear and accurate information you should have no problems.
    14. WWOOFing is strictly voluntary. Hosts must be fully aware of the different regulations governing holders of Working Holiday Student &
    Visitor visas. See wwoof.com.au/host/ & border.gov.au for up to date information.
    15. Hosts must not involve WWOOFers in any project involving the use of chemicals, i.e. herbicides/pesticides etc & must comply with
    Work Cover Legislation & Occupational Health & Safety Requirements, including the provision of all Personal Protective Equipment (PPE).
    WWOOF reserves the right to amend/update these guidelines as required.

    NOTE: WWOOF cannot condone the breaking of State and/or Federal laws. WWOOF reserves the right to cancel a Hosts membership
    immediately if we believe the Hosts’ actions may bring the name of the WWOOF program into disrepute.

    Regards

    Lynette

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